Refund policy

14-Day Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and in the same condition that you received it, with all original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at anapyas@hotmail.com before sending anything back. Items returned without prior approval will not be accepted.

Return shipping costs are the responsibility of the customer. We do not provide prepaid return shipping labels or reimburse return shipping costs.

Once your return request is approved, we’ll provide you with instructions on where and how to send your package.

Damages or incorrect items

Please inspect your order when you receive it and contact us immediately if your item arrives damaged, defective, or if you receive the wrong item. We’ll review the issue and work with you to make it right.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days.

Original shipping costs are non-refundable.